Staff Development
Programs designed to improve employee productivity, promote a healthy workplace, build effective working relationships, and promote team functionality and a team environment that fosters working together to achieve common goals.
Building Collaboration
Building collaboration involves a number of skills and abilities and goes beyond teambuilding. Collaboration is built on trust, respect for one another, common vision, inclusion, open communication and access to information. The rewards reaped by the organization can be represented across arenas, from improved processes, products and services to enhanced innovation.
Communication
Effective communication is a skill that is critical to successful leadership. It builds trust, strengthens relationships and motivates employees, while ineffective communication can be destructive to employee morale and overall organizational productivity. Participants will learn effective methods of communication, how to break down barriers to communication, effective listening skills, and how to build relationships through effective verbal and non-verbal communication.
Computers
Almost nothing changes faster than the state of computer software and hardware. Do your employees have the up-to-date computer skills they need to perform to your expectations? How could your operation benefit from the latest in computer training? The BEST Center offers hands-on, personalized instruction for all major business software applications. Choose from a variety of courses offered in our state of the art computer laboratory. Our instructors are constantly upgrading their skills to bring your employees the most up-to-date technology applications.
Creative Thinking and Problem Solving
This training gives participants the skills they need to overcome their greatest challenges: how to constantly evaluate and adjust, how we manage ourselves, our work, our relationships and our organizations in order to realize their maximum potential. This type of problem solving training introduces unique but effective approaches that have been proven to be highly successful in producing improvements in efficiency, performance and productivity.
D.I.S.C.
The D.I.S.C. personality report or inventory, profiles four primary behavioral styles, each with a very distinct and predictable pattern of observable behavior. It is commonly used in business and corporate environments and can lead to personal insights that can strengthen the performance of staff, supervisory, management, and leadership personnel throughout your organization. D.I.S.C. helps to level the playing field, giving everyone a common language, and helping your management team understand how to approach, discuss, discipline, and reward their staff.
Emotional Intelligence (EI)
Emotional intelligence (EI) refers to an individual’s ability to recognize their own feelings as well as the feelings of others, for motivating themselves, and for managing themselves and their relationships. These abilities are distinct from traditional academic intelligence and cannot be measured by IQ. Emotionally intelligent leaders help their organizations to create competitive advantages through their staff using a number of avenues such as: increased performance, improved motivation and teamwork, enhanced innovation and restored trust.
Leadership Skills
Leadership skills are developed by understanding ourselves, how we lead our teams within our organization and the impact of our leadership behaviors on our associate’s productivity, and ultimately our organization’s success. Our training focuses on leadership style assessment, applying the power of situational leadership, learning to balance employee motivation with accountability, and learning how to positively impact employee productivity and organizational performance. This is the first step in building leadership skills.
Organizational and Time Management
This training is designed to help participants achieve greater productivity, balance and success. Learning to align long-term goals with daily and weekly activities is critical to the accomplishment of any organization’s strategic goals. Participants will understand the difference between urgencies and priorities, how to hold themselves and others accountable, and “the control factor” in managing time.
Resolving Conflict
Resolving conflict is a challenge that everyone is faced with regardless of their job title, but its positive resolution is the mark of a great leader. To resolve conflict leaders must understand human dynamics, interpersonal and group communication, negotiation, and how to tap into the positive side of conflict. Development of this skill will make for a more effective and productive leader.